These Terms of Service (“Terms”) are an agreement between you and the operator of Troevo (“Troevo,” “we,” “us,” or “our”). They govern your access to and use of the Troevo website, application, APIs, and translation delivery service (together, the “Service”). If you use the Service for an organization, you represent that you have authority to accept these Terms for that organization, and “you” includes that organization.
1. The Service
Troevo provides tools for managing, reviewing, translating, and publishing software localization content. Features and plan limits may vary by subscription. You may use the Service only in accordance with these Terms and applicable law.
2. Accounts and organizations
You must provide accurate account information, be legally capable of entering into this agreement, and be at least 18 years old. You are responsible for your credentials and for all activity under your account. Organization owners and administrators control membership, roles, customer content, and billing. You are responsible for ensuring that your authorized users comply with these Terms.
3. Subscriptions, billing, and cancellation
- Paid plans are billed in advance at the price and interval shown at checkout. Taxes may be added where required.
- Subscriptions automatically renew until canceled. You authorize our payment provider, Polar, to charge the applicable fees at each renewal.
- You may cancel through the billing portal. Cancellation takes effect at the end of the current paid period unless stated otherwise.
- Except where required by law or expressly stated otherwise, payments are non-refundable and partial periods are not credited.
- We may change prices on reasonable advance notice. A price change will apply no earlier than your next renewal after the notice period.
4. Customer content
You retain ownership of the projects, translation keys, text, translations, and other content you submit to the Service (“Customer Content”). You grant Troevo a worldwide, non-exclusive, limited license to host, copy, process, transmit, display, and modify Customer Content solely as needed to provide, secure, and improve the Service and to fulfil your instructions.
You represent that you have all rights and permissions needed for Customer Content and our processing of it. You are responsible for the accuracy, legality, and appropriateness of Customer Content, for keeping your own backups, and for configuring organization access correctly.
5. AI-assisted translations and CDN publishing
AI-generated translations may be incomplete, inaccurate, or inappropriate. They are drafts, not professional or human-reviewed translations. You are responsible for reviewing and approving output before relying on or publishing it. Do not use AI output as a substitute for qualified professional advice.
When you use AI features, relevant Customer Content is sent to our AI provider as described in our Privacy Policy. When you publish translations, the resulting files are delivered through a public CDN. You are responsible for deciding what to send for AI processing and what to make public. Never include credentials, secrets, or content you are not permitted to disclose.
6. Acceptable use
You must not, and must not help others to:
- use the Service unlawfully or infringe another person’s rights;
- upload malware or content that is deceptive, harmful, abusive, or otherwise unlawful;
- probe, scan, disrupt, overload, or circumvent the security or limits of the Service;
- access another user’s account or data without authorization;
- reverse engineer the Service except to the extent the law prohibits this restriction;
- resell, sublicense, or provide the Service to third parties as a standalone offering without our written permission; or
- use automated means to scrape or access the Service in a manner that creates unreasonable load or bypasses documented APIs.
7. Troevo ownership and feedback
Troevo and its licensors retain all rights in the Service, including its software, design, branding, and documentation, excluding Customer Content. If you provide feedback or suggestions, you grant us a perpetual, worldwide, royalty-free right to use them without obligation to you.
8. Third-party services
The Service depends on third-party products and services, including AI, payment, analytics, email, hosting, and content delivery providers. Their services may be governed by separate terms and may change or become unavailable. We are not responsible for third-party services outside our reasonable control.
9. Service availability and changes
We aim to keep Troevo reliable, but the Service is not guaranteed to be uninterrupted or error-free. We may modify, add, or remove features and may perform maintenance. If we materially reduce a core paid feature, we will provide reasonable notice when practical.
10. Suspension and termination
You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay fees, create a security or legal risk, or use the Service in a way that could harm us, our users, or third parties. Where practical, we will give you notice and an opportunity to remedy the issue.
Before closing an account, export Customer Content you wish to keep. After termination, your right to use the Service ends and we may delete Customer Content in accordance with our retention practices. Sections that by their nature should survive will remain in effect, including ownership, disclaimers, liability limits, and general terms.
11. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim all express or implied warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability. We do not warrant AI output, translations, or content published through the Service. Nothing in these Terms excludes warranties that cannot legally be excluded.
12. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data, arising from or related to the Service. Troevo’s total liability for all claims arising from or related to the Service will not exceed the fees you paid to Troevo in the 12 months before the event giving rise to the claim.
These limits do not apply where liability cannot legally be limited, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence. Mandatory consumer rights, if applicable, are not affected.
13. Indemnity
If you use the Service on behalf of a business, you will defend and indemnify Troevo against third-party claims, damages, and reasonable costs arising from your Customer Content, your unlawful use of the Service, or your material breach of these Terms, except to the extent caused by Troevo.
14. Governing law and disputes
These Terms are governed by the laws of Finland, without regard to conflict-of-law rules. The courts of Helsinki, Finland will have exclusive jurisdiction over disputes, except where mandatory law gives you the right to bring a claim elsewhere. Before filing a formal claim, each party agrees to try in good faith to resolve the dispute by contacting the other party.
15. Changes to these Terms
We may update these Terms from time to time. We will post the revised Terms here and update the date above. For material changes, we will provide reasonable advance notice when required. Your continued use after the effective date of revised Terms constitutes acceptance of the changes.
16. General terms
These Terms and documents they reference are the entire agreement about the Service unless we have signed a separate agreement with you. You may not assign these Terms without our consent; we may assign them in connection with a reorganization or transfer of the Service. If a term is unenforceable, it will be modified only as much as necessary and the remaining terms will continue. A delay in enforcing a term is not a waiver. Headings are for convenience only.
17. Contact
Questions about these Terms can be sent to [email protected].